WARRANTIES
Terms of Product Warranty:
Unless otherwise stated, all items carry a 30 day limited warranty that covers factory defects in material and workmanship.
The warranty period begins on the original purchase date and does not renew if any returns are made within the warranty period. All items defective or damaged through customer misuse, abuse, or neglect, voids all warranty expressed or implied.
The warranty covers all labor and repair costs to restore the product to working order or the cost to replace the item with the same or similar (new, used) item. The warranty also covers the shipping costs of the restored product back to the Buyer.
Warranty does NOT cover:
1. Cost of shipping products back to W.S. for repair or replacement.
2. Any cost incurred by buyer during the delivery to their customers
3. Any cost incurred to promote or advertise product.
4. Any physical damage to the product.
Procedure for handling warranty claims:
Notify us immediately regarding the problem. Typically we will be able to provide you with a simple repair over the phone. If a part is needed, we will ship out the part and you can perform the repair at your location. If this is not possible, we will issue an RMA number for your return and you can send it back to us (at your cost). After receiving the product, we will repair the item to working condition. If this is not possible, we will replace the item with a refurbished or new unit (depending on the condition of return). We will then ship the item back to you via Federal Express ground, at our cost.
UNWANTED ITEMS
Returns of unwanted items must be made within 30 days of purchase date. An RMA number is required on all such returns. All items must be in their original packaging and be in resalable condition, or else credit will not be issued. The buyer is responsible for all shipping costs. All returns of unwanted items will be subject to a 20% restocking fee. Returned items will be processed as a credit that can be used towards a future purchase. Refunds are not allowed.
Terms of Product Warranty:
Unless otherwise stated, all items carry a 30 day limited warranty that covers factory defects in material and workmanship.
The warranty period begins on the original purchase date and does not renew if any returns are made within the warranty period. All items defective or damaged through customer misuse, abuse, or neglect, voids all warranty expressed or implied.
The warranty covers all labor and repair costs to restore the product to working order or the cost to replace the item with the same or similar (new, used) item. The warranty also covers the shipping costs of the restored product back to the Buyer.
Warranty does NOT cover:
1. Cost of shipping products back to W.S. for repair or replacement.
2. Any cost incurred by buyer during the delivery to their customers
3. Any cost incurred to promote or advertise product.
4. Any physical damage to the product.
Procedure for handling warranty claims:
Notify us immediately regarding the problem. Typically we will be able to provide you with a simple repair over the phone. If a part is needed, we will ship out the part and you can perform the repair at your location. If this is not possible, we will issue an RMA number for your return and you can send it back to us (at your cost). After receiving the product, we will repair the item to working condition. If this is not possible, we will replace the item with a refurbished or new unit (depending on the condition of return). We will then ship the item back to you via Federal Express ground, at our cost.
UNWANTED ITEMS
Returns of unwanted items must be made within 30 days of purchase date. An RMA number is required on all such returns. All items must be in their original packaging and be in resalable condition, or else credit will not be issued. The buyer is responsible for all shipping costs. All returns of unwanted items will be subject to a 20% restocking fee. Returned items will be processed as a credit that can be used towards a future purchase. Refunds are not allowed.
